Settings → Billing shows your plan, your usage against its limits, and your subscription.
What are the limits on each plan?
| Free | Basic | Pro | |
|---|---|---|---|
| Operator seats | 1 | 3 | 10 |
| Conversations / month | 100 | 1,000 | 10,000 |
| Knowledge documents | 10 | 100 | 1,000 |
| Knowledge storage | 50 MB | 500 MB | 10 GB |
| Max file upload | 10 MB | 10 MB | 25 MB |
| Connected channels | — | 3 | Unlimited |
| Conversation flows | — | 3 | 15 |
Prices are shown on the plan cards, monthly or annual (annual saves roughly 17%).
Which features need a paid plan?
The public Help Center, the AI assistant, canned responses, one engagement campaign, and the widget itself all work on Free.
Basic and Pro add: channels, multiple engagement campaigns so you can target different pages with different messages, Live Visitors, leads and lead routing, appointment booking, the Provider Directory, conversation flows, auto-translate, Operator Copilot, conversation insights and chat summaries, the AI resolution rate, GEO scoring and AI rewrites, frustration detection, and SMS alerts on escalation.
Pro adds: image understanding in chat, returning-visitor memory, and the AI Trust simulation suite — replay past conversations against your current knowledge base, golden-question tests, and nightly regression alerts.
How do I change plan?
On Billing, choose a plan and complete checkout. Manage billing opens the billing portal, where you can update your card, change your subscription, and get your invoices.
Only a manager can change the plan.
What is "AI usage this month"?
An estimate of the AI cost your workspace has consumed — autopilot replies, Copilot, translation, GEO scoring, indexing, and so on — against an allotment included in your plan.
It is shown for your information and is not billed separately today. It's there so nothing about your usage is a surprise later.
What happens if my payment fails?
Your plan shows Past due and you're prompted to update your card. If a subscription lapses, the workspace drops to Free — paid features stop and Free limits apply. Your data isn't deleted.
What's the Wallet, and how is it different?
The subscription pays for your plan. The wallet is a separate prepaid balance for pay-as-you-go add-ons — chiefly phone numbers bought from the marketplace.