The Chat Operator app lets you take chats from your phone, with push notifications when a visitor needs a person. Pairing is done by scanning a QR code from the dashboard — you never type a password into the phone.
How do I pair my phone?
- Install the Chat Operator app and open it.
- In the dashboard, go to Settings → Devices and click Pair device.
- In the app, tap Scan QR Code and point it at the screen.
The code expires after a short countdown — if it runs out, generate a new one. Once paired, the phone signs in and appears under Devices.
What can I do from the app?
- Take and reply to chats, including several at once.
- Get push notifications for new conversations, for visitors asking to reach a human, and for escalations — even when the app is closed.
- Switch between workspaces. One paired device follows you across every workspace you belong to; you don't pair again per workspace.
How do I remove a phone?
Settings → Devices, then Remove (or Revoke from the pairing dialog). The phone is signed out immediately. Do this the moment a device is lost or an operator leaves — it's the fastest way to cut off access, and it doesn't disturb anyone else.
Why does a device show as Away or Offline?
Devices report Online, Away, or Offline, with a last-active time. Offline usually just means the app has been backgrounded for a while — push notifications still arrive. It's worth a glance before you rely on someone picking up.